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Standard Monthly Cleaning Service: All properties receive one monthly clean of common areas, as long as there are no personal items left on the ground/surfaces or pets outside of their crates.
Cleaning Products: The cleaners purchase and provide their own cleaning supplies. In the event that you have an intolerance to the cleaning products that the cleaners use, feel free to purchase and provide cleaning supplies for the cleaners to use during their monthly standard property clean. If you decide to provide the cleaners with cleaning products: We request that you leave the cleaning products in a common area & provide a note giving the cleaners permission to use the products. We recommend that you do this for every single clean, as the cleaner may change or the resident may turnover.
Bedrooms & Private Ensuite Bathrooms
Suggestions
In order to have your room serviced, please ensure that it’s tidy and the door is left wide open. If clothing, blankets, or personal items are strewn about the room, the cleaners are not permitted to service the bedroom. Following these two requests will ensure that your bedroom receives a standard clean. For more information on what’s included in your bedroom clean - see the below sections.
If any personal belongings are damaged during the cleaning process, the resident is responsible for filing a claim with their rental insurance company. Bungalow cannot replace broken or missing items that occur from the cleans.
Dust Surfaces
The cleaners will dust & remove any cobwebs from surfaces that are within reach. We want to be respectful of your belongings, so we’ve instructed the cleaners to limit moving your personal belongings around. This means that if personal belongings are cluttering these areas, the cleaners have been advised to skip the area.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Private Ensuite Bathrooms
Bathtub / Shower Walls / Door
The cleaners will wipe down the bathtub, shower walls & door. The cleaners are not responsible for a deep scrub or mold removal. If you’re experiencing mold growth in your bathroom, please submit a maintenance ticket via the Bungalow App for further investigation. If you have a moldy shower curtain, replacing the shower curtain falls on the responsibility of the residents.
Cabinets / Countertops
The cleaners will wipe down the countertops & the face of any cabinets that are within reach. The cleaners are not responsible for cleaning inside of the cabinets. In addition, the cleaners are not responsible for deep cleaning the face of the cabinets. Any deep cleaning or cleaning inside of the cabinets falls on the responsibility of the residents.
Mirror
The cleaners will clean / wipe down all mirrors that are within reach. Any areas that are out of reach falls on the responsibility of the residents.
Shower Rack / Soap Dishes
The cleaners will clean / wipe down the shower rack / soap dishes. If soap is caked on, the residents are responsible for removing.
Sink / Faucets
The cleaners are responsible for wiping down the sink & the faucets. Any deep cleaning falls on the responsibility of the residents.
Trash Bins
The cleaners will empty all trash bins & discard the trash bags in the outdoor trash bin. The cleaners will only empty trash inside of the bin. Removing any trash outside of the bin falls on the responsibility of the residents. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
NOTE: If you’d like the cleaners to not empty the trash bin, please leave a note on the trash bin advising them to not empty the trash bin. Some residents prefer that the cleaners empty the trash bin during every clean regardless of how full the bin is, other residents don’t.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Bathrooms
Bathtub / Shower Walls / Door
The cleaners will wipe down the bathtub, shower walls & door. The cleaners are not responsible for a deep scrub or mold removal. If you’re experiencing mold growth in your bathroom, please submit a maintenance ticket via the Bungalow App for further investigation. If you have a moldy shower shower curtain, replacing the shower curtain falls on the responsibility of the residents.
Cabinets / Countertops
The cleaners will wipe down the countertops & the face of any cabinets that are within reach. The cleaners are not responsible for cleaning inside of the cabinets. In addition, the cleaners are not responsible for deep cleaning the face of the cabinets. Any deep cleaning or cleaning inside of the cabinets falls on the responsibility of the residents.
Mirror
The cleaners will clean / wipe down all mirrors that are within reach. Any areas that are out of reach falls on the responsibility of the residents.
Shower Rack / Soap Dishes
The cleaners will clean / wipe down the shower rack / soap dishes. If soap is caked on, the residents are responsible for removing.
Sink / Faucets
The cleaners are responsible for wiping down the sink & the faucets. Any deep cleaning falls on the responsibility of the residents.
Trash Bins
The cleaners will empty all trash bins & discard the trash bags in the outdoor trash bin. The cleaners will only empty trash inside of the bin. Removing any trash outside of the bin falls on the responsibility of the residents. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
NOTE: If you’d like the cleaners to not empty the trash bin, please leave a note on the trash bin advising them to not empty the trash bin. Some residents prefer that the cleaners empty the trash bin during every clean regardless of how full the bin is, other residents don’t.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Common Areas
Dust Surfaces
The cleaners will dust & remove any cobwebs from surfaces that are within reach. We want to be respectful of your belongings, so we’ve instructed the cleaners to limit moving / not move your things around. This means that if personal belongings are cluttering these areas, the cleaners have been advised to skip the affected area.
Trash Bins
The cleaners will empty all trash bins & discard the trash bags in the outdoor trash bin. The cleaners will only empty trash inside of the bin. Removing any trash outside of the bin falls on the responsibility of the residents. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
NOTE: If you’d like the cleaners to not empty the trash bin, please leave a note on the trash bin advising them to not empty the trash bin. Some residents prefer that the cleaners empty the trash bin during every clean regardless of how full the bin is, other residents don’t.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Kitchen
Appliances: The cleaners will clean the face of the refrigerator, microwave, dishwasher, stove / oven. Cleaning inside of the appliances falls on the responsibility of the residents.
Microwave
The cleaners are not responsible for cleaning the inside of the microwave. Therefore, the residents are responsible for removal of food remains, wiping down the interior of the microwave, and washing the spin plate if applicable.
Oven / Stove
Inside: Cleaning the inside of the oven is the responsibility of the residents.
Stove Hood: Removing any caked on grease is the responsibility of the residents.
Stove Top: The cleaners will wipe down the stove top. Any deep cleaning of this area is the responsibility of the residents.
Refrigerator / Freezer
The cleaners are not responsible for cleaning the inside of the refrigerator. Wiping down / deep cleaning any spills, discarding food items & cleaning out tupperware falls on the responsibility of the residents.
Cabinets / Countertops
The cleaners will wipe down the countertops & the face of any cabinets that are within reach. The cleaners are not responsible for cleaning inside of the cabinets. In addition, the cleaners are not responsible for deep cleaning the face of the cabinets. Any deep cleaning or cleaning inside of the cabinets falls on the responsibility of the residents.
Dishwashing / Loading / Unloading
The cleaners are not responsible for washing, drying, or putting away dishes. In order to make sure that the cleaners are able to best service your kitchen, please tidy up your dish washing area so that they can sanitize and clean more effectively. In the event that dishes are left in the sink or on the countertop, we’ve advised the cleaners to skip this area.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Laundry Rooms / Washer & Dryers
Laundry
The cleaners are not responsible for washing / folding / picking up any clothing. If your personal laundry is strewn about the home the cleaners have been advised to skip these areas.
Laundry Room - Physical Room
Physical Laundry Room: In the event that you have a standalone laundry room, the cleaners will wipe down countertops & clean the floors.
Washer & Dryers - Closets / Small Spaces
Closets / Small Spaces: In the event that your washer & dryer is in a closet or small space cleaning this area is the responsibility of the residents.
Washer & Dryer - Upkeep
Cleaning / Wiping down the washer & dryer falls on the responsibility of the residents.
Residents must clean out lint traps before every use. We recommend wiping the drum of the washer for debris and dirt weekly. Failing to do so can result in repairs at the resident's expense.
Additional Information to prepare for your clean
Ensuring the highest quality cleaning:
We want to be respectful of your belongings, so we’ve instructed cleaners to limit moving / not move your things around. This means that if personal belongings are cluttering these areas, the cleaners have been advised to skip the area. To ensure the highest quality clean, please keep personal belongings in your bedroom and leave floors / surfaces accessible by tidying up your personal belongings around the house.
Having your trash removed:
In order to ensure only your trash gets thrown away, please make sure anything you would like thrown away is in a trash bin. Our vendors have been advised not to remove bulk trash outside of the trash bin. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
Pictures to show how cleaning went:
We ask cleaners to provide photo evidence of services performed, and of any maintenance issues they encounter in the home. If the home is in particularly poor condition, they may also take before and after photos. You can always ask a cleaner not to take pictures of your private space, but if you do so, we won’t be able to resolve any later questions regarding whether the cleaners did an adequate job. If you submit a ticket via the Bungalow App regarding this issue, the ticket will be denied.
Bedrooms & Private Ensuite Bathrooms -
Suggestions
In order to have your room serviced, please ensure that it’s tidy and the door is left wide open. If clothing / blankets / personal items are strewn about the room, the cleaners are not permitted to service the bedroom. Following these two requests will ensure that your bedroom receives a standard clean. For more information on what’s included in your bedroom clean - see the below sections.
If any personal belongings are damaged during the cleaning process, the resident is responsible for filing a claim with their rental insurance. Replacing the broken / missing item is not the responsibility of the cleaners or Bungalow.
Dust Surfaces
The cleaners will dust & remove any cobwebs from surfaces that are within reach. We want to be respectful of your belongings, so we’ve instructed the cleaners to limit moving / not move your things around. This means that if personal belongings are cluttering these areas, the cleaners have been advised to skip the affected area.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Private En Suite Bathrooms
Bathtub / Shower Walls / Door
The cleaners will wipe down the bathtub, shower walls & door. The cleaners are not responsible for a deep scrub or mold removal. If you’re experiencing mold growth in your bathroom, please submit a maintenance ticket via the Bungalow App for further investigation. If you have a moldy shower curtain, replacing the shower curtain falls on the responsibility of the residents.
Cabinets / Countertops
The cleaners will wipe down the countertops & the face of any cabinets that are within reach. The cleaners are not responsible for cleaning inside of the cabinets. In addition, the cleaners are not responsible for deep cleaning the face of the cabinets. Any deep cleaning or cleaning inside of the cabinets falls on the responsibility of the residents.
Mirror
The cleaners will clean / wipe down all mirrors that are within reach. Any areas that are out of reach falls on the responsibility of the residents.
Shower Rack / Soap Dishes
The cleaners will clean / wipe down the shower rack / soap dishes. If soap is caked on, the residents are responsible for removing.
Sink / Faucets
The cleaners are responsible for wiping down the sink & the faucets. Any deep cleaning falls on the responsibility of the residents.
Trash Bins
The cleaners will empty all trash bins & discard the trash bags in the outdoor trash bin. The cleaners will only empty trash inside of the bin. Removing any trash outside of the bin falls on the responsibility of the residents. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
NOTE: If you’d like the cleaners to not empty the trash bin, please leave a note on the trash bin advising them to not empty the trash bin. Some residents prefer that the cleaners empty the trash bin during every clean regardless of how full the bin is, other residents don’t.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Bathrooms
Bathtub / Shower Walls / Door
The cleaners will wipe down the bathtub, shower walls & door. The cleaners are not responsible for a deep scrub or mold removal. If you’re experiencing mold growth in your bathroom, please submit a maintenance ticket via the Bungalow App for further investigation. If you have a moldy shower curtain, replacing the shower curtain falls on the responsibility of the residents.
Cabinets / Countertops
The cleaners will wipe down the countertops & the face of any cabinets that are within reach. The cleaners are not responsible for cleaning inside of the cabinets. In addition, the cleaners are not responsible for deep cleaning the face of the cabinets. Any deep cleaning or cleaning inside of the cabinets falls on the responsibility of the residents.
Mirror
The cleaners will clean / wipe down all mirrors that are within reach. Any areas that are out of reach falls on the responsibility of the residents.
Shower Rack / Soap Dishes
The cleaners will clean / wipe down the shower rack / soap dishes. If soap is caked on, the residents are responsible for removing.
Sink / Faucets
The cleaners are responsible for wiping down the sink & the faucets. Any deep cleaning falls on the responsibility of the residents.
Trash Bins
The cleaners will empty all trash bins & discard the trash bags in the outdoor trash bin. The cleaners will only empty trash inside of the bin. Removing any trash outside of the bin falls on the responsibility of the residents. We also recommend leaving replacement trash bags where cleaners can easily find them. If you have boxes or other items that may be confused for trash that you’d like to keep, please mark them and move them to your private bedroom.
NOTE: If you’d like the cleaners to not empty the trash bin, please leave a note on the trash bin advising them to not empty the trash bin. Some residents prefer that the cleaners empty the trash bin during every clean regardless of how full the bin is, other residents don’t.
Vacuum / Sweep / Mop Floors
The cleaners will provide a light sweep & mop of the floors. It is not the cleaners responsibility to scrub or deep clean the floors, this responsibility falls on the residents.
Common Areas
Areas outside the residence
Residents are responsible for cleaning & keeping the following areas tidy - garage, patio, shared stairs, foyer, lobby.
Areas exposed to the elements
The cleaners are not responsible for servicing these areas. Residents are responsible for cleaning & keeping the following areas tidy - porch, deck, balcony, driveway, sidewalk, patio, etc. We recommend giving these areas a quick sweep. If they’re in a particularly dirty state - spray them down with a hose & scrub with a multipurpose eco-friendly cleaner.
Bulk trash or trash left outside the bin
We’ve asked the cleaners to disregard all bulk trash or trash left outside of the bin to minimize risk (ie: something of value being accidentally discarded). We recommend that you move your personal belongings to your bedroom & shut the door to avoid anything happening to your valued items.
Carpets:
The cleaners are responsible for vacuuming carpets in common areas. But any deep cleaning that requires a professional service is outside of their scope. If you’re responsible for creating a carpet stain, we recommend that you source a vendor and have it professionally cleaned to avoid being charged for the damage.
Furniture:
The cleaners are not responsible for cleaning the furniture, this responsibility falls on the residents. Any food or beverage spills need to be cleaned immediately by the residents to prevent permanent damage. If you’re responsible for damaging or staining the furniture, we recommend that you source a vendor and have it professionally cleaned to avoid being charged for the damage.
Handling Biohazards / Animal Waste
The cleaners are not responsible for handling or cleaning up any human or animal waste - this responsibility falls on the residents. The cleaners are not responsible for removing biohazards (ie: mold, etc.). In the event that you encounter mold please submit a maintenance request ASAP via the Bungalow App so that our maintenance team can further investigate.
Hard to reach areas
The cleaners are not responsible for cleaning vents, ceiling fans, etc. that are out of reach. This responsibility falls on the residents.
Organizing:
We want to be respectful of your belongings, so we’ve instructed the cleaners to limit moving / not move your things around. If your personal items are strewn about, we’ve asked the cleaners to skip these areas. We recommend keeping all personal items in your private bedroom to eliminate the possibility of any accidents.
Walls Scuffs / Marks
The cleaners are not responsible for wiping down or cleaning walls. We get it, accidents happen - We recommend purchasing a magic eraser or taking a wet rag & a cleaning agent to tend to these markings.
Windows /Window Sills / Blinds / Curtains
The cleaners are not responsible for cleaning the inside or outside of windows / window sills / blinds / curtains. This responsibility falls on the residents.
Kitchen:
Appliances: The cleaners will clean the face of the refrigerator, microwave, dishwasher, stove / oven. Cleaning inside of the appliances falls on the responsibility of the residents.
Microwave
The cleaners are not responsible for cleaning the inside of the microwave. Therefore, the residents are responsible for removal of food remains, wiping down the interior of the microwave, and washing the spin plate if applicable.
Oven / Stove
Inside: Cleaning the inside of the oven is the responsibility of the residents.
Stove Hood: Removing any caked on grease is the responsibility of the residents.
Stove Top: The cleaners will wipe down the stove top. Any deep cleaning of this area is the responsibility of the residents.
Refrigerator
The cleaners are not responsible for cleaning the inside of the refrigerator. Wiping down / deep cleaning any spills, discarding food items & cleaning out tupperware falls on the responsibility of the residents.
Cabinets
Fronts of Cabinets: Deep cleaning or removing any caked on grease is the responsibility of the residents. In addition, any areas that are out of reach fall on the responsibility of the residents.
Inside of Cabinets: Cleaning inside of the cabinets is the responsibility of the residents.
Dishwashing / Loading / Unloading
The cleaners are not responsible for washing, drying, or putting away dishes. In order to make sure that the cleaners are able to best service your kitchen, please tidy up your dish washing area so that they can sanitize and clean more effectively. In the event that dishes are left in the sink or on the countertop, we’ve advised the cleaners to skip this area.
Hard to reach areas
The cleaners are not responsible for cleaning vents, ceiling fans, etc. that are out of reach. This responsibility falls on the residents.
Laundry Rooms / Washer & Dryers
Laundry
The cleaners are not responsible for washing / folding / picking up any clothing. If your personal laundry is strewn about the home the cleaners have been advised to skip these areas.
Laundry Room - Physical Room
Physical Laundry Room: In the event that you have a standalone laundry room, the cleaners will wipe down countertops & clean the floors.
Washer & Dryers - Closets / Small Spaces
Closets / Small Spaces: In the event that your washer & dryer is in a closet or small space, cleaning this area is the responsibility of the residents.
Washer & Dryer - Upkeep
Cleaning / Wiping down the washer & dryer falls on the responsibility of the residents.
Residents must clean out lint traps before every use. We recommend wiping the drum of the washer for debris and dirt weekly. Failing to do so can result in repairs at the resident's expense.
Not a replacement for regular cleaning
Cleans are not meant to replace residents regularly cleaning their homes. The cleaners are only responsible for providing a “regular” standard clean, not a “deep clean”. A deep clean of the property is the responsibility of the residents.
Roommate communication
In order to keep a clean living environment and to foster positive roommate relationships, we recommend keeping an open and honest dialogue with your household about cleanliness expectations for both bedrooms and common areas.
Household chore chart
Miscommunications or differing expectations can lead to avoidable conflicts in the household. It is up to your household to coordinate on keeping a clean living environment. Many of our residents have had great success in putting together a rotating chore chart.
First cleaning:
Cleaning schedules are set when the first resident in your home moves in. If you're a newly-forming house, you can expect your first cleaning about one month from the first roommate’s move-in date.
Holidays:
No cleanings are scheduled on major holidays. Bungalow will work with vendors to reschedule holiday cleanings within 5 business days of the original intended cleaning date
Scheduling / Rescheduling Cleans:
Scheduling: Homes are serviced on a monthly cadence. You can view the schedule in your resident app. At this time we’re unable to accommodate requests that your home be cleaned on a specific day / time slot.
Rescheduling: Residents can not request that a clean be rescheduled for a different day / time slot. Bungalow optimizes routes to ensure homes are close together. This schedule ensures that all of our houses get consistent and reliable cleaning. This also applies to areas of your home - if you’d like a bathroom serviced, make sure that it’s not in use when the cleaners are there. The cleaners are unable to wait for a room to be unoccupied in order to service it.
Timing:
Cleaners will only service homes between 8:30am-6:30pm local time Monday-Friday, so you never have to worry about after-hours disruptions. At this time we’re unable to provide a specific time slot due to the cleaners servicing a set number of homes throughout the day.
Visibility:
You can always see your next scheduled cleaning in the Bungalow mobile app. Residents are responsible for knowing when their cleanings will occur.
COVID-19 precautions:
Vendor: Our cleaning vendors will be equipped with PPE including masks and gloves when entering your home. This is the process for the foreseeable future and may change according to local guidelines as the situation evolves.
Resident: Please wear a cloth face covering to protect the health of the cleaners and avoid risk of community transmission. When possible, please relocate to areas away from the cleaners in order to accommodate greater social distance with respect to the cleaners.
ID:
If you are cautious or curious about a vendor, please feel free to ask them for their ID as we require them to have it with them when they clean our homes.
Safety first:
We work with local cleaning vendors who must provide proof of insurance and background check certificates for all cleaners.
Secured self-access:
Vendors will use a lockbox, key or a secured smart lock code in order to access the home.
Do not deny access
Residents are responsible for knowing when their cleanings will occur, so please do not refuse entry to our housekeepers. You can always see your next scheduled cleaning in the Bungalow mobile app so please plan accordingly. If you do refuse the cleaners access, the entire home will not get a cleaning until the following month, please be courteous of your roommates.
Missed Property Clean:
Submitting missed cleaning tickets: If cleaners failed to show up for a scheduled appointment, you can file a support request after 6pm on the date of the cleaning. Please report the missed clean within 48 hours of the scheduled clean date, were unable to assist with any submissions that occur after the 48 hour mark. If possible, Bungalow will work to reschedule within 14 days.
Context: A missed property clean can be the result of a number of issues that the cleaners encounter while trying to access your home. For more information on why a missed clean may occur, please see the below sections.
Lock-outs
Lock-outs occur when the cleaners run into entry issues. Entry issues include: malfunctioning SmartLocks, inaccurate or missing entry instructions, jammed or damaged lockboxes, etc. In the event that the cleaners encounter a “lock-out” - we ask the cleaners to knock on the door, ring the doorbell, announce themselves, & reach out to Bungalow’s lock-out support team to troubleshoot.
In the event that the cleaners are unable to gain access to the unit, our lock-out support team will submit an internal maintenance request to resolve the entry issue before your next scheduled clean. If possible, Bungalow will work to reschedule within 14 days. If Bungalow is unable to reschedule your monthly standard clean, we will reimburse each resident for the missed clean the following month.
Resident-caused lock-out
If you or your roommates are the cause of a lockout, we’re unable to reschedule or reimburse for that specific clean. To clarify the difference between a lock-out vs a resident-caused lock-out is, a resident-caused lockout includes locking a deadbolt / screen door where our vendors wouldn’t have access to a key or a key doesn’t exist to unlock the door to gain entry to the unit.
Resident Refused
Residents who turn away a service on their own will not be reimbursed. Otherwise, if a cleaning is missed, we will do our best to reschedule within 14 days when possible. In the event that we’re unable to reschedule the service, we will reimburse each resident for the missed clean the following month.
Inclement Weather / Natural Disasters / City Mandated Curfew:
In the event that there’s inclement weather (snow / flooding / fires / city mandated curfews, etc) that is preventing the cleaners from servicing your home & it results in Bungalow having to cancel your monthly standard clean. Bungalow will work to reschedule within 14 days. If Bungalow is unable to reschedule your monthly standard clean, we will reimburse each resident for the missed clean the following month.
Reimbursement:
In the event that a clean is missed due to Bungalow, and cannot be rescheduled, residents will be reimbursed $20 as an inconvenience credit in the following month.
Reimbursement Clarity: If you report a missed property clean in January & we confirm that your clean was missed in January. We will reimburse each resident the following month for the missed clean. Meaning you'll be reimbursed by the end of February. You will see this credit via your resident ledger.
Preparing for a cleaning:
If your pet or ESA is at home during a cleaning, it must either be confined to its enclosure or your individual bedroom while the cleaning occurs.
Marking your door:
If you've kept your pet or ESA in a bedroom during your cleaning, you need to leave a visible note on the door so the cleaner is aware. For the safety of your pet or ESA and the cleaners, properties with uncaged pets or ESAs will not be serviced.
Failing to abide by the policy:
If there are pets or ESAs loose in an apartment at the time of cleaning, cleaners have the right to refuse service for their safety. In the event that this occurs, the owner of the pet will bear responsibility. The Bungalow service fee paid by all roommates helps to cover the cost of cleaning. Therefore, a penalty will be automatically charged to that roommate’s account; other roommates will receive a cleaning reimbursement.
Monthly Service Fee
The monthly cleaning service is part of what you receive for your Monthly Service Fee. For more information on what’s included in your Monthly Service Fee (click here).
Tipping
Tipping is neither required nor expected, but of course, they appreciate tips. We do not currently have a way to do this through the app and you will have to do it in person if you wish. If you feel that your housekeepers have done a great job, please give them a high rating and review in your app.
Vacant Bedrooms:
Make sure that your personal belongings are kept in your personal bedroom. We schedule one-off move-in bedroom cleans to prepare for your incoming roommate. Rest assured that Bungalow covers the cost of this service, meaning your service fee isn’t allocated toward this service. This service may take place on a different day than your regular recurring clean.
IMPORTANT: Any belongings left in the vacant bedroom will be discarded by the cleaners upon arrival. Residents will not be reimbursed for any discarded items. No exceptions.
Storage:
In the event that you or your roommates would like to rent a vacant bedroom to use as storage. Please reach out to us via the Bungalow App & we’ll connect you to our supply team in order to lease / rent the vacant bedroom. The cost of the bedroom will be split between the residents that lease / rent the space.
Broken items:
We recommend keeping all personal belongings in your bedroom to avoid any items being misplaced or prevent any accidents from occurring. We’ve instructed the cleaners to limit moving your things around in order to be respectful of your belongings. If an item has been broken, please submit photographs of the item so we can report this to the cleaners. Then move forward with filing a renters’ insurance claim with your personal renters’ insurance company. Replacing the broken / missing item is not the responsibility of the cleaners or Bungalow.
Including proper documentation:
So we can quickly help address any issues with your home’s cleaning, submit a new request via the Bungalow App & include photos of the areas that were missed / not properly serviced. We do ask that you ensure that the area that you’re reporting as “missed” is an area that our cleaners are responsible for servicing!
Missing items:
We recommend keeping all personal belongings in your bedroom to avoid any items being misplaced or prevent any accidents from occurring. For missing items, please check with your roommates to see if they moved your item - oftentimes, roommates will help to tidy up the common areas prior to a clean! If you have checked with your roommates and are still missing these items, please let us know so that we can follow up with the cleaners. Then move forward with filing a renters’ insurance claim with your personal renters’ insurance company. Replacing the broken / missing item is not the responsibility of the cleaners or Bungalow.
Move-In Condition:
Upon moving in, if your personal bedroom doesn't meet your cleanliness standards, please report this issue to our Bungalow Support Team via the Bungalow App within 72 hours of your lease start date. It is required that you submit photos of your personal bedroom that clearly depict the areas that fell short of your cleanliness expectations. We use this feedback to create better processes for future residents.
Post-Clean Survey:
You'll receive a Cleaning Survey within 3 days of your clean taking place. This feedback is shared directly with the cleaners. By submitting this post-clean survey you'll be able to highlight what you love & what you think the cleaners can improve on! Please ensure that you understand the Housekeeping FAQ’s - Rate the cleaners based on what they're responsible for servicing, not what they're not responsible for servicing.
Submitting missed cleaning tickets:
If cleaners failed to show up for a scheduled appointment, you can file a support request after 6pm on the date of the cleaning. Please report the missed clean within 48 hours of the scheduled clean date, were unable to assist with any submissions that occur after the 48 hour mark. If possible, Bungalow will work to reschedule within 14 days.
Submitting tickets in a timely matter:
If you need to get in touch with support to address issues pertaining to a specific cleaning, please submit your request within 48 hours of the cleaning in question. We’re unable to accommodate tickets that are submitted after 48 hours post- cleaning, so please report quickly. This helps to ensure that documentation is timely and relevant and that we can accurately address any issues.