Bungalow Cleaning Policy

Standard Monthly Cleaning Service

What is it? 

Bungalow provides a recurring cleaning service for co-living properties (excluding Oregon) to help maintain cleanliness in the home. The cleans are typically scheduled on a monthly basis subject to the cleaning vendor's availability. These cleans are not meant to replace routine cleaning that residents should perform. The cleaning performed is considered a standard clean, which includes wiping down surfaces, vacuuming/sweeping and removing trash from bins. Please see “What’s Included in the Cleaning?” for a more comprehensive list. 

Deep cleaning the property is the residents’ responsibility. The Bungalow provided cleaning service does not include deep cleaning, such as scrubbing walls, insides of appliances, cleaning baseboards or out-of-reach areas. Please see “What’s NOT Included in the Cleaning?” for a more comprehensive list. 

In order to keep a clean living environment and to foster positive roommate relationships, we recommend keeping an open and honest dialogue with your household about cleanliness expectations for both bedrooms and common areas.

How Often?

The cleans are scheduled approximately every 28 days. In certain months, there may be two cleanings scheduled (e.g., May 1 and May 29). If two cleanings are scheduled in a single month and you wish to cancel the additional clean, please contact Bungalow through the Bungalow app.

Cleaning Schedule

Be sure to check the scheduled clean date every month so you can prepare the home for the housekeepers. You may check the date of your scheduled cleanings on the homepage of the Bungalow app. 

Cleanings occur Monday-Friday, 8:30 AM to 6:30 PM local time. A specific time slot is not provided. Cleans will not be scheduled on federal holidays.

Please note, Bungalow cannot accommodate requests for specific dates or times or reschedules. 

Conditions

Surfaces and floors need to be cleared of all personal items.

Additionally, if the sink is not cleared, the kitchen area cleaning will be skipped. 

Resident-Caused Lockouts/Resident Refusal

If a lockout occurs due to a resident’s actions (e.g., locking a deadbolt or screen door), Bungalow will not reschedule or reimburse the clean. Similarly, if a resident refuses the cleaners access or turns them away at the time of the clean, it will not be rescheduled or reimbursed. Additionally, if cleaners cannot safely access the home due to insufficient snow removal, this will also be considered a resident-caused lockout. Snow removal is the resident's responsibility, so please ensure that snow and ice are cleared on scheduled cleaning days to prevent a lockout.

Pet/ESA Policy

Pets must be confined to a crate or bedroom during cleanings. If pets or emotional support animals (ESAs) are loose in the property at the time of the cleaning, cleaners have the right to refuse service. In such cases, the pet owner will be responsible. The Bungalow cleaning fee paid by all roommates helps cover the cost of cleaning, so a penalty will be automatically charged to all roommates if service is refused due to pets or ESAs being loose.

Cleaning Products

The housekeepers bring their own supplies. If you have sensitivities to their cleaning products, you are welcome to purchase and provide cleaning supplies for the cleaners to use during their scheduled clean. If you decide to provide the cleaners with cleaning products: We request that you leave the cleaning products in a common area with a note giving the cleaners permission to use the products.

Cleaning Fee

Cleaning fees are split equally among residents, with no resident charged more than $50 per clean. If the home requires an extra deep clean, junk removal or requires a second vendor be sent out due to the lack of upkeep in the home, the residents will be billed in addition the to $50 max for the standard clean. 

Tipping

Tipping is neither required nor expected, but of course, the housekeepers appreciate tips. We do not currently have a way to do this through the app and you will have to do it in person if you wish. If you feel that your housekeepers have done a great job, please give them a high rating and review in the cleaning survey.

How will the cleaners get into my home?

It is not necessary for you to be home during the clean. The cleaners will use a lockbox, key or a secured smart lock code in order to access the home. Residents are responsible for knowing when the cleanings are scheduled to occur, so please do not refuse entry to our housekeepers. If you do refuse the cleaners access, the home is still responsible for the cleaning cost and it will not be rescheduled. 

What's Included in the Cleaning?

Common areas 

  • Stovetop surface cleaning 

  • Kitchen and bathroom sink wipe down (only common area bathrooms)

  • Bathtubs and/or shower cleaning (only common area bathrooms)

  • Cleaning toilets  (only common area bathrooms)

  • Wipe down of the outside of kitchen appliances and cabinets

  • Wipe down countertops and other surfaces within reach

  • Wipe down mirrors  (only common area bathrooms)

  • Removing cobwebs within reach

  • Dusting surfaces within reach 

  • Vacuuming, sweeping, mopping of common area floors 

  • Emptying trash bags from trash bins 

What's NOT Included in the Cleaning? The following are considered resident responsibilities:

  • Deep cleaning

  • Washing or putting away dishes

  • Removing bulk trash or trash left outside of bins

  • Inside of appliances and/or cabinets, drawers

  • Fans, vents, light fixtures not within reach

  • Outdoor areas of the home (such as: garage, porch, outdoor steps, patios)

  • Washing/scrubbing walls and/or baseboards

  • Cleaning windows

  • Bedrooms and attached bathrooms 

  • Organizing 

  • Shampooing carpets

  • Laundry 

  • Dusting or cleaning blinds/curtains

  • Handling/removing pet waste

Other items not included in the clean, that are not resident responsibility:

  • Handling biohazards (mold, ect)

  • Mold should be reported through the Bungalow app as a maintenance request 

  • Common areas outside of the residence (shared stairs, lobby, foyer)

Move-out Cleans

When a bedroom is vacated, Bungalow will schedule a move-out cleaning. This cleaning is specifically arranged to clean and prepare the room for the incoming resident. As the outgoing resident, it is your responsibility to ensure the room is free of trash and any furniture you brought in during your stay. Within a few days of your move-out, we will schedule the room to be cleaned. 

Vacant rooms should not be used for storage of any kind. Any belongings left in vacant bedrooms will be discarded and cannot be reimbursed. In the event that you’d like to rent an additional bedroom for storage, office, or gym area please reach out to us via the Bungalow app and we’ll connect you to our leasing team.

Reporting Issues
Missed Clean

In the event your scheduled clean does not occur, please report it via the Cleaning Survey sent within 48 hours of the scheduled clean. We will investigate the reason and reschedule if necessary.

Access Issues/Lockouts

Bungalow strives to prevent lockouts and access issues, but sometimes these can still occur. The cleaners will troubleshoot entry issues and contact Bungalow for assistance. If entry cannot be resolved, Bungalow will attempt to reschedule the cleaning within 14 days. If rescheduling is not possible, residents will be reimbursed.

Broken or Missing Items

Residents should keep personal items in their rooms. If an item is damaged during cleaning, submit photos to Bungalow and file a claim with your renters' insurance. If an item is missing after a clean, check with roommates first, as they may have moved the item. If still missing, contact Bungalow and file a claim with your renters' insurance. Bungalow cannot replace broken or missing items that occur from the cleans.

Survey and Feedback

A survey will be sent within 48 hours after each cleaning. Please use this opportunity to share any feedback, whether you're highlighting areas for improvement or recognizing excellent service. Before submitting feedback, be sure you are familiar with the respective responsibilities of both the cleaners and the residents.

If you have any concerns with cleaners or quality, please notify Bungalow and allow us to follow up. Do not provide feedback directly to the cleaners. All cleaners and vendors must be treated with respect.