The following outlines Bungalow's resident responsibility guide for maintenance-related issues in your home:
All lightbulbs in the home are the resident's responsibility to purchase and replace as needed. Bungalow can assist you with replacing if there is major difficulty accessing the light but the labor cost will be billed back to the home. Residents who have lightbulbs burn out within the first 14 days of their lease start date will be reimbursed by Bungalow through a rent credit for the light bulbs. If you have a specialty or hard-to-reach bulb, please reach out to our maintenance team, they would be happy to see if we can assist you with replacement.
Residents are responsible for purchasing and changing out the air filters in the home at a 3-month cadence minimum. If there is poor air quality in your area we suggest every 1-2 months to prevent issues with the HVAC. Failure to do so will create increased dust levels in the home resulting in allergies, poor clean status, and the inability for our cleaning teams to have an impact. Failure to maintain clean air filters could result in charges for any repairs necessary caused by dirty filters. Here’s a great how-to video to walk you through changing your air filter.
Residents are responsible for replacing filters in their fridge. Not all fridges have a filter but there should be a drawer in the home with some of the manuals for the appliances in the home to help guide you. If you create a maintenance request for us to replace it for you, you will be billed back.
Any clogs in the home that was not a result of faulty plumbing will be the residents responsibility to pay for the repair. Our in-house technicians can help clear the clog if needed but will be billed back to the home. Keep in mind, any clogs in shared spaces will be billed back to the whole home evenly. Private spaces will be billed back to the person renting the room.
Residents are responsible for purchasing and replacing the batteries in the main door smart lock.
Step 1: Remove the lock cover with a small Phillips-Head screwdriver (the cover is generally on the back of the Smartlock)
Step 2: Please remove the current AA batteries and replace with 4 new AA batteries!
Step 3: Secure the lock cover by screwing it back into place over the new batteries.
Step 4: Wait a few minutes to let the lock finish its reset and processing!
Residents are responsible for purchasing and replacing the batteries within each smoke detector in the home.
Reasonable care of your appliances are the responsibility of the residents. Making sure they are clean and used correctly ensures the lifespan of the appliance. Failure to properly maintain your appliance could result in residents being financially responsible for the repair or replacement.
If an issue was reported or found in the home that had been an ongoing issue and had not originally been reported at the time of the damage, the resident will likely be held financially responsible for the repairs. Examples of this: failure to report a leak, mold issue or appliance issue at the time of discovery resulting in the issue continuing to worsen.
Any structural damage to the home caused by resident misuse will result in the residents being financially responsible for the repair.
Any damage to the blinds and curtains are the financial responsibility of the residents to repair. If it is in a private room it will be deducted from your security deposit. If it is in a common area the cost will be split evenly amongst the home and billed to your account.
Any damage done to the walls, flooring and doors in the home caused by resident misuse will result in the residents being financially responsible for the repair. If it is in a private room it will be deducted from your security deposit. If it is in a common area the cost will be split evenly amongst the home and billed to your account.
Any damage caused to the Bungalow provided furniture through resident misuse will be the financial responsibility of the resident to replace.
All pest issues caused by lack of cleanliness or resident caused damage in the home (holes in walls, etc.) will be the financial responsibility of the resident to exterminate. Along with any damages that need to be repaired as a result of the pest issue.
All lost or damaged keys are the financial responsibility of the resident to replace. Bungalow can assist you with replacing the keys and will bill you back for the labor and materials.
When outgoing residents move out, the room becomes property of Bungalow and must remain vacant. Vacant rooms cannot be used as additional storage space or space for extracurriculars for current residents. Any costs associated with damages, junk removal, or cleaning due to misuse of vacant rooms will be the responsibility of residents in the home during the vacancy period. Items found in vacant rooms by Bungalow staff or contractors will be thrown out.
Bungalow will not provide keyed bedroom locks. Any cost incurred relating to one will be billed back to the resident. Bungalow can assist with replacing a keyed lock with a privacy lock or with gaining access in the event of a lockout but this will be at resident expense.
Resident will prevent excess moisture from accumulating in their unit which could lead to mold growth and should immediately report any indication of mold to Bungalow. If the resident fails to do this the mold remediation will be billed back to them. Note that shower curtains and corners, as well as all sink corners, are hot spots for mold, despite monthly cleans. Residents will need to maintain these areas between cleans.
All AC units brought in by residents are the responsibility of the residents to repair. Bungalow technicians are not able to assist with repairing personal property.
If maintenance service is refused upon technician arrival, or failure to cancel within 24 hours of the scheduled visit, the minimum cost of the visit may be billed back to the home at $100.